Rerbe Shipping and Returns Policy

Last updated: January 10, 2025

1. Service Delivery

“Shipping” or delivery of the service is understood as the effective completion of the contracted work and its confirmation by the client.

• Delivery Timeframe: The suggested completion time will be informed by the platform at the time of contracting and may vary depending on the type of service and location.
• Completion Confirmation: The client must confirm, via the app or website, that the service was performed as agreed.

2. Warranty and Refund

We offer a 30-day warranty for poorly executed services or those that do not match the contracted scope.

• What is covered: Redoing the service or partial/full refund, depending on analysis.
• What is not covered: Misuse or unauthorized modifications by the professional.

3. Refund Request Deadline

The client has up to 30 calendar days from the date of completion confirmation to request a refund or rework.

4. Request Procedure

To submit your refund or rework request, follow the steps below:

1. Send an email to contact@rerbe.com with:
   • Detailed description of the issue;
   • Evidence (photos, videos, or screenshots, if applicable);
   • Order number and completion date.
2. The Rerbe team will review the request within 5 business days and will contact you with a proposed solution.

5. Retention and Transfer of Funds

If there is a discrepancy in service execution, Rerbe may withhold the corresponding amount from the professional until the parties reach an agreement.
Important: If the client does not make the payment through the platform, no funds will be transferred to the professional.

6. Contact

If you have any questions about this policy, please contact us at contact@rerbe.com.