Rerbe Privacy Policy

Last updated: November 3, 2025

This Privacy Policy describes how Rerbe (referred to as “we”, “our” or “us”) collects, uses, shares, and protects information from users and service providers (collectively referred to as “users” or “you”) who use our home repair services application.

1. Information We Collect

1.1 Personal Data

We collect information you provide to us when creating an account, requesting services, or communicating with us. This may include your name, address, email, phone number, photos, payment information, and other details necessary to provide the services.

1.2 Verification Data

For Service Providers, we collect additional data for identity verification, such as identification documents, proof of address, and criminal background checks.

1.3 Technical Data

We automatically collect information about the device you use to access our application, including hardware model, operating system, IP address, and log information.

2. Use of Information

We use your information to:

• Provide, maintain, and improve our services;
• Process transactions and send notifications about your transactions;
• Verify your identity and prevent fraud;
• Communicate with you about products, services, offers, promotions, and events, and provide other news and information we believe may be of interest to you;
• Monitor and analyze trends, usage, and activities in connection with our services;
• Personalize the user experience.

3. Sharing of Information

We do not share your personal information with third parties, except:

• With your permission;
• For payment processing through our financial service partners;
• For background checks and identity verification;
• If required to comply with applicable laws or regulations, legal processes, or government requests;
• To protect the security or integrity of our service, to protect Rerbe, our users, or the public from harm or illegal activities.

4. Information Security

We employ security measures to protect your personal information from unauthorized access and against illegal loss, destruction, or damage. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

5. User Rights

You have the right to access, correct, delete, or transfer your personal information, as well as the right to restrict or object to our processing of your personal information.

6. Data Retention

We will retain your information for as long as necessary to provide the services and as required to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via the application or by other means, such as email, and will also post the new Privacy Policy in our application.

8. Contact

If you have any questions or concerns about this Privacy Policy, you can contact us via form, email, or WhatsApp.